TERMS AND CONDITIONS

Orthaven.com

KADS AGENCY LLC

2105 Vista Oeste Nw Ste E, Albuquerque, New Mexico 87120, United States

EIN: 61-2301553 | Entity ID: 0008042883

Contact: contact@orthaven.com

Phone: +150 552-81265

1. Agreement to Terms

Welcome to Orthaven! These Terms and Conditions (“Terms”) govern your use of our website orthaven.com and any related services provided by KADS AGENCY LLC (“we,” “us,” or “our”).

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.

We reserve the right to update these Terms at any time. Your continued use of our website following any changes constitutes acceptance of those changes.

2. Eligibility

To use our services, you must:

Be at least 18 years old or the age of majority in your jurisdiction
Provide accurate, current, and complete information during registration
Maintain the security of your account credentials
Comply with all applicable local, state, federal, and international laws

3. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, colors, or other content on our website are accurate, complete, reliable, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted your order.

Pricing

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders for that product.

Applicable taxes and shipping charges will be added to your order total at checkout.

4. Orders and Payment

Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.

You will receive an order confirmation email once your order is successfully placed. This confirmation does not constitute acceptance of your order—it simply acknowledges receipt. We will send you a separate shipping confirmation when your order is dispatched.

Payment Methods

We accept the following payment methods:

Major credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
PayPal and other approved digital payment services

Payment is due at the time of purchase. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

5. Shipping and Delivery

Delivery Timeline

Standard delivery takes 3 to 7 business days from the date of shipment. Delivery times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

Shipping Address

You are responsible for providing a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

Risk of Loss

Title and risk of loss pass to you upon delivery to the shipping carrier. If your order arrives damaged or is lost in transit, please contact us immediately at contact@orthaven.com.

International Shipping

If applicable, international customers are responsible for all customs duties, taxes, and fees imposed by their country. Delivery times for international orders may vary and are subject to customs processing.

6. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return, items must:

Be unused and in the same condition as received
Be in original packaging with all tags attached
Include proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Items marked as final sale or clearance
Products damaged due to misuse or negligence

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5-10 business days.

Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

7. User Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.

We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

8. Prohibited Uses

You may not use our website for any unlawful purpose or in any way that could harm, disable, or impair our services. Prohibited activities include, but are not limited to:

Engaging in fraudulent transactions or identity theft
Transmitting viruses, malware, or any malicious code
Attempting to gain unauthorized access to our systems or networks
Harassing, threatening, or defaming other users or our staff
Scraping, copying, or duplicating our website content without permission
Using our services for any commercial purpose without authorization

9. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, software, and design, is the property of KADS AGENCY LLC or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, perform, or create derivative works from any content on our website without our express written permission.

Any unauthorized use of our intellectual property may result in termination of your account and legal action.

10. Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You acknowledge that you provide personal information at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KADS AGENCY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR PRODUCTS.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

12. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our website will be uninterrupted, secure, or error-free, or that defects will be corrected. You use our services at your own risk.

13. Indemnification

You agree to indemnify, defend, and hold harmless KADS AGENCY LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with your use of our website, violation of these Terms, or infringement of any intellectual property or other rights of any third party.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in New Mexico, and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution

Before filing any legal action, we encourage you to contact us at contact@orthaven.com to attempt to resolve any disputes informally. We are committed to working with you in good faith to find a fair resolution.

If we cannot resolve a dispute informally, you agree that any legal action must be filed within one (1) year after the claim arose, or it will be permanently barred.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and KADS AGENCY LLC regarding your use of our services and supersede all prior agreements and understandings.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of KADS AGENCY LLC.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website with a new “Last Updated” date.

Your continued use of our website after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates.

20. Contact Information

If you have any questions, concerns, or feedback about these Terms, please don’t hesitate to contact us: