PRIVACY POLICY

Orthaven.com

Last Updated: February 9, 2026

KADS AGENCY LLC

2105 Vista Oeste Nw Ste E, Albuquerque, New Mexico 87120, United States

EIN: 61-2301553 | Entity ID: 0008042883

Contact: contact@orthaven.com | Phone: +150 552-81265

1. Introduction

Welcome to Orthaven! At KADS AGENCY LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orthaven.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

2. Information We Collect

We collect various types of information to provide and improve our services. The information we collect falls into the following categories:

Personal Information You Provide

When you interact with our website or make a purchase, you may voluntarily provide us with personal information, including:

Name and contact information (email address, phone number, mailing address)
Billing and shipping information
Payment information (credit card details, billing address)
Account credentials (username and password)
Purchase history and preferences
Communications with customer support

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and device information (browser type, operating system, device ID)
Browsing behavior (pages viewed, links clicked, time spent on pages)
Cookies and similar tracking technologies (see Section 7 for details)
Referring website or source
Geographic location (approximate, based on IP address)

Information from Third Parties

We may receive information about you from third-party services such as payment processors, shipping carriers, social media platforms, and analytics providers. This information helps us verify your identity, process transactions, and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing and shipping
To create and manage your account
To communicate with you about your orders, account, and customer service inquiries
To send you promotional emails, newsletters, and marketing communications (with your consent)
To personalize your experience and provide product recommendations
To improve our website, products, and services through analytics and research
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations and enforce our Terms and Conditions
To respond to legal requests and prevent harm

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Examples of service providers include:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics companies

Email marketing platforms
Analytics and advertising services (e.g., Google Analytics, Facebook Pixel)

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety, or that of our users or the public
Detect, prevent, or address fraud, security, or technical issues

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, or destruction.

Our security measures include:

Encryption of sensitive data (e.g., payment information) using SSL/TLS technology
Secure servers and regular security assessments
Access controls to limit who can view your information
Regular monitoring for suspicious activity

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide your personal information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

Account information for as long as your account is active or as needed to provide services
Transaction records for at least 7 years for tax and accounting purposes
Marketing communications data until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity and enhance your experience on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and analyze how you use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Advertising Cookies: Used to deliver relevant ads and measure their effectiveness

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of our website. To learn more about managing cookies, visit your browser’s help section.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a portable format
Object to Processing: Object to certain uses of your information (e.g., marketing)

To exercise any of these rights, please contact us at contact@orthaven.com. We will respond to your request within 30 days.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@orthaven.com so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us at contact@orthaven.com or call us at +150 552-81265.

12. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our servers or service providers are located. These countries may have different data protection laws than your country of residence.

By using our services, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

Posting the updated Privacy Policy on our website with a new “Last Updated” date
Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: